Return Policy – HSF COMMERCE LIMITED

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

Eligibility for Returns

To be eligible for a return, your item must be in the same condition that you received it:

Unworn or unused
With tags
In the original packaging
With the receipt or proof of purchase

To start a return, you can contact us at:
📧 contact@offkynor.com

Please note: Returns must be sent to the following address:

HSF COMMERCE LIMITED
Private company limited by shares
England and Wales
📍 90 YORK WAY, LONDON, UNITED KINGDOM, N1 9AG

If your return is accepted, we will send you a return shipping label, along with instructions on how and where to send your package.
Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return-related questions at:
📧 contact@offkynor.com

Damages and Issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you received the wrong item, so we can evaluate the issue and make it right.

Exceptions / Non-returnable Items

Certain types of items cannot be returned, such as:

Perishable goods (food, flowers, plants)
Custom products (special orders or personalized items)
Personal care goods (beauty products)
Hazardous materials, flammable liquids, or gases

Please contact us if you have any questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

The fastest way to ensure you get the item you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14-day Cooling Off Period

If your order is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification.
As stated above, the item must be in the same condition in which you received it: unworn or unused, with tags, in its original packaging, and with proof of purchase.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund has been approved.
If approved, you’ll be automatically refunded on your original payment method within up to 10 business days.

Please remember that it may take additional time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since your return was approved and you still haven’t received your refund, please contact us at:
📧 contact@offkynor.com