Shipping Policy – KYNOR / HSF COMMERCE LIMITED

Order Processing

All orders are processed within 1–3 business days after payment is confirmed.
Orders are not processed, shipped, or delivered on weekends or holidays.

If we experience a high volume of orders, processing times may be slightly delayed. If there is a significant delay, we will contact you via email.

Shipping Times

Estimated delivery times depend on your region:

United States: 7–15 business days
United Kingdom & Europe: 5–12 business days
Canada & Australia: 7–15 business days
Latin America: 10–20 business days
Rest of the World: 10–25 business days

Please note that these are estimated delivery ranges. Delays may occur due to customs processing, carrier delays, weather conditions, or global logistics issues.

Shipping Confirmation & Tracking

Once your order ships, you will receive a confirmation email containing your tracking number.
Tracking information may take 24–72 hours to update after shipment.

If you do not receive tracking within the expected timeframe, please contact us at:
📧 contact@offkynor.com

Customs, Duties & Taxes

KYNOR (HSF COMMERCE LIMITED) is not responsible for any customs fees, duties, import taxes, or local charges applied to your order.
All fees imposed during or after shipping are the customer's responsibility.

Incorrect Address Information

It is the customer's responsibility to provide a complete and accurate shipping address.
We are not responsible for orders shipped to incorrectly provided addresses.

If you entered an incorrect address, contact us immediately:
📧 contact@offkynor.com

If the order has not yet been shipped, we will update it. If it has shipped, we cannot make changes.

Lost or Delayed Shipments

While rare, packages may experience delays or be lost in transit.
If your tracking has not updated for more than 15 business days, contact us and we will assist you with a resolution.

We are not responsible for delays caused by:

The shipping carrier
Natural events
Customs
Incorrect or incomplete addresses

Delivered but Not Received

If your tracking shows the package as "Delivered" but you did not receive it:

Check with neighbors or building management.
Verify the delivery address provided at checkout.
Contact the delivery carrier.

If the package is still not found, contact us at contact@offkynor.com so we can help investigate.
Please note that we do not issue refunds for cases where the carrier confirms delivery.

Damaged Packaging or Items

If your package arrives damaged, please contact us within 48 hours with:

Photos of the damaged item
Photos of the packaging
Your order number

We will evaluate the case and provide support according to our Refund Policy.

Contact Us

For any shipping-related questions, please contact:
📧 contact@offkynor.com